Exchange
If youāve selected the wrong option or wish to change the size or colour of your order, please contact us via:
ā¢Ā Email:Ā info@tisodofashion.comĀ ā You can reply to theĀ automatic confirmation emailĀ you received, or reach out directly via theĀ ContactĀ page.
ā¢Ā Facebook Inbox
ā¢Ā The courier team
Please provide yourĀ order numberĀ orĀ phone numberĀ so we can locate your order while you explain the situation.
Depending on theĀ specific situation, aĀ shipping feeĀ mayĀ apply forĀ re-delivery:
ā¢Ā Nairobi & nearby areas: 399 KSH
ā¢Ā Outside Nairobi: 499 KSH
Note:Ā Once you place your order, anĀ automatic emailĀ will be sent to you with yourĀ order details. Please contact us promptly ifĀ any changesĀ need to be made.
We offer the most convenientĀ paymentĀ methods:Ā CashĀ orĀ M-pesaĀ on delivery.You can inspect the goods before signing for the parcel.
Return & Refund
If youĀ would like to return the parcel and get refund, please contact us via:
ā¢Ā Email: info@tisodofashion.comĀ ā You can reply to theĀ automatic confirmation emailĀ you received, or reach out directly via theĀ ContactĀ page.
ā¢Ā Facebook Inbox
ā¢Ā The courier team
Please provide yourĀ order numberĀ orĀ phone numberĀ so we can locate your order while you explain the situation. For a smoother and quicker process, please include theĀ reasonĀ for the return and, if possible,Ā a video description. Our customer service team will reach out to you as soon as possible and provide further instructions.
Depending on theĀ specific situation, we mayĀ deductĀ the shipping fee from the total amount:
ā¢Ā Nairobi & nearby areas: 399 KSH
ā¢Ā Outside Nairobi: 499 KSH
We cover shipping costs only forĀ defective products.
Eligibility for Returns
ā¢ We only accept returns for products purchased directly fromĀ Tisodo Fashion. If you purchased from an authorized retailer, please contact them directly for returns.
ā¢Ā Returned itemsĀ must meet the following criteria:
In original packaging with all accessories, manuals, and documents; unused and in the same condition as when shipped (no stains, folded cards, broken seals, or damaged packaging).
Non-Returnable Items
ā¢ Personal clothing, spray products, disposable items, and consumables.
ā¢ Products that have been washed, used, altered, or tampered with.
ā¢ Products purchased through third-party retailers.
ā¢ Incorrectly ordered items or products damaged due to improper handling.
Refund Timeline
If approved, your refund will be processed and credited to your M-Pesa accountĀ within 2 weeks.
Refund Delays
If you havenāt received your refund after theĀ 2-weekĀ period, please contact us for an update. Refunds may take some time to appear in your account.
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