We offer the most convenient payment methods: Cash or M-pesa on delivery or secure pesapal payments.
You can inspect the goods before you pay.
Returns
Return Request
Please request returns promptly after receiving your order. To initiate a return, contact us via Facebook inbox, email, or through the courier. Be sure to include the reason for the return and a video description if possible. Our customer service team will review your request and provide further instructions.
Eligibility for Returns
Product Condition
Unused and in the same condition as when shipped (no stains, folded cards, broken seals, or damaged packaging).
Personalized products cannot be returned or exchanged.
Non-Returnable Items
Products purchased through third-party retailers.
Incorrectly ordered items and products damaged due to improper handling.
If you are refunded, the return shipping fee will be deducted from your refund. We covers shipping costs only for defective products.
Exchange
If you wish to change the option like size or colour of an item, a shipping fee applies:
Nairobi & nearby areas: 399 KSH
Outside Nairobi: 499 KSH
Note
We reserves the right to refuse returns if there is no proof of purchase and make the final decision on any return disputes.
Refunds
Refund Processing
Once we receive and inspect your return, we’ll reach out to you via WhatsApp to confirm the refund.
Refund Timeline
If approved, your refund will be processed and credited to your M-Pesa account within 2 weeks.
Refund Delays
If you haven’t received your refund after the 2-week period, please contact us for an update. Refunds may take some time to appear in your account.
